Update: OmniRide has set up a temporary off-site call center. Customer service agents are available to answer questions and schedule off-route trips between 7:30 a.m. and 5 p.m. on weekdays. The temporary Customer Service phone number is 703-792-8045. To cancel off-route trips, call 703-254-4074.
Community members may find it difficult to get in touch with OmniRide.
The email and phone system for Potomac and Rappahannock Transportation Commission’s (PRTC) commuter bus service is down.
OmniRide is unable to communicate with passengers due to the malfunction, which is the result of a damaged Verizon cable, according to PRTC Media Contact and Public Relations Specialist Christine Rodrigo.
Officials are unsure of when the system will begin working again.
Passengers can visit PRTC’s website for updates.
